Privacy Policy & TCs
Privacy Policy
Controller: Michaela Jirouskova – Z3181415Z, Address: Calle Alejandro Dumas 17, 29004, Málaga. Email: info@michaelajirouskova.com.
DPO: Not appointed / contact via the email above.
1. What we collect & why
We collect:
- Identity & contact data (name, email, phone) to provide and manage services.
- Payment data (via third-party processors; we do not store full card details).
- Usage data (cookies, IP, pages visited) for site operation and improvement.
Legal bases: contract performance, consent (marketing & non-essential cookies), legal obligations, and legitimate interests (security, fraud prevention). This processing follows the GDPR framework.
2. Cookies & tracking
We use essential cookies, analytics and (with consent) marketing cookies. Consent is gathered by the cookie banner and can be changed in your browser or via our Cookie Settings. The AEPD guidance on cookies and valid consent is followed.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
3. Recipients & processors
We use third-party processors (e.g., hosting, payments, analytics). We only use processors that provide GDPR-level protections.
4. International transfers
If we transfer personal data outside the EEA we rely on: (a) European Commission adequacy decisions; or (b) Standard Contractual Clauses (SCCs) plus supplementary measures where required. We assess transfers and document safeguards as recommended by the EDPB. You can request details at info@michaelajirouskova.com.
5. Retention
We keep data only as needed: accounting/tax records (up to 6 years as required by Spanish law), marketing until unsubscribe, analytics as aggregated/anonymised when practicable.
6. Your rights
You have rights to access, rectify, erase, restrict processing, portability, objection and to withdraw consent. You may lodge a complaint with the Spanish Data Protection Authority (AEPD). Contact us at info@michaelajirouskova.com to exercise any right.
7. Security & changes
We use TLS/HTTPS and other organisational measures. Policy updates: 27 October 2025
Terms & Conditions
LEGAL DISCLAIMER
All information on this website should only be used as a guide. The information contained in this website and services provided is not aimed at diagnosing, treating or preventing any illness. The information contained on this website and services provided by ‘Michaela Jirouskova’ are aimed at reducing the likelihood of illness occurring but not preventing it from occurring. Anyone who has a health issue should consult a qualified practitioner. Every attempt has been made to ensure that the information held on this web-site is correct, and correctly accredited to the source. Additionally, ‘Michaela Jirouskova’ is not responsible for any damage arising either directly or consequentially out of the use or inability to use the information or services provided.
1. Scope & parties
These Terms apply to use of www.michaelajirouskova.com and purchases from Michaela Jirouskova, Málaga, Spain. By using the site or ordering, you accept these Terms.
2. Services & products
Products and services are described on their pages. Digital access (courses, downloads) and services delivery is granted after payment. By placing an order for any Goods, Products or Services on this Website you agree to be bound by our Terms, which may be updated or changed by us from time to time, in which case we will inform you via email.
2.1 Products and Services on our Website are not intended to diagnose, cure or heal any condition and are not intended or recommended as substitutes for any legal, medical, psychiatric or other orthodox types of professional assistance.
2.2 Although our Products and Services could have great benefits, results are dependent on a number of factors including, but not limited to your commitment to the modality, participation and existing health conditions.
2.3 Testimonials and examples provided are not intended to represent or guarantee that you will achieve the same or similar results.
2.4 Michaela Jirouskova does not provide medical, legal, investment, business or other advice. All opinions are provided for your consideration and should not be solely relied upon. We aim to provide great benefits from your participation in the courses/program/session, however, Michaela Jirouskova does not guarantee or represent in any way that you or your business will attain a certain level of health, sales, profits, earnings, or any other metric of success. It is your responsibility to obtain professional advice.
2.5 Michaela Jirouskova is not to be held responsible or liable for the misuse of any services offered herein, and reserves the right to refuse or end services at any time.
2.6. To purchase any Services on our Website you are courteous with open heart and mind aged 18 or over. Anyone under 18 must have an adult present at all times.
2.7 If you arrive late for your session, the time may be deducted from your appointment as there is a schedule and other people to consider.
3. Contract formation
A contract is formed when you complete checkout and we send an order confirmation.
4. Price, tax & payment
Prices at checkout are final, inclusive of VAT where required. For cross-border digital sales we apply the buyer’s local VAT rate and report via local authorities where applicable. Payment is via listed methods at checkout (we do not store full card numbers).
5. Delivery & performance
Services start dates and access details are provided after payment, bookings are confirmed by email.
Confidentiality: Sessions are confidential. We do not record or share sessions without written consent. If a session will be recorded (e.g. for a course), we ask for consent in advance.
Behaviour: Respectful conduct required; we reserve the right to end the session sessions for misconduct without refund.
6. Withdrawal & refunds
Consumers in the EU have a statutory 14-day right to withdraw from distance contracts, subject to exceptions (digital content supplied after explicit consent and acknowledgement of loss of withdrawal right). If you exercise withdrawal we will refund within 14 days of being informed.
For consumers outside the EU, local consumer laws may apply; as a uniform business rule we (a) offer refunds for proven non-conformity or technical non-access where we cannot remedy the problem within a reasonable time, (b) may grant discretionary refunds in exceptional cases, and (c) generally do not refund after access/download has been granted following the buyer’s prior consent.
Once an immediate access is granted (downloads, course login, streamed content), refunds are generally not available unless the content is faulty or inaccessible and cannot be fix promptly. Where such content is part of a course, proportional refund will be honoured, see our refund policy below.
To request a refund or report an access problem, contact info@michaelajirouskova.com within 14 days of purchase.
7. Our refund policy
By booking and completing checkout you accept our terms outlined on this page and (where applicable) consent to immediate provision of services.
- Digital products & courses (instant access): No refunds once access is granted (exceptional discretionary refunds may be offered).
- Private sessions require at least 48 hours’ notice to reschedule or cancel. Cancellations made less than 48 hours before the appointment will incur a 50% fee; no-shows are charged 100% of the session fee.
- When purchasing a package of session, you may cancel your order within 14 days from the date of purchase. Sessions within package that have been already attended are non-refundable, but you can receive partial refund for the remaining session. A minimum 48h notice is required before your next session takes place, otherwise a 50% fee is charged for that particular session and a full price of any remaining sessions in the package will be refunded.
- Live seminars: If a course includes a physical book, you have 14-day statutory right of withdrawal from receipt; refunds will be issued within 14 days after we receive the returned book. We may reduce refunds for any diminished value. For digital books/downloads: purchases are non-refundable once access/download is granted and this cost will be deducted from the overall refunded cost.
- Practice groups: Cancellations must be made at least 48 hours before the session. Cancellations after that time are refundable at 50% (to cover administrative and replacement costs). No-shows are non-refundable as this impacts the dynamic of a whole group. By registering you acknowledge these limitations and accept them as a condition of booking.
8. Intelectual property
All site content (text, images, logos) is owned or licensed by us. Do not reproduce without permission.
9. Governing law & consumer rights
Spanish law governs these Terms. For consumer disputes, mandatory consumer protection rules in the consumer’s country apply and cannot be waived. For B2B disputes, courts of Málaga (Spain) have jurisdiction unless both parties agree otherwise.